FAQs

frequently
asked
questions

Get all the questions answered right here!

Our classes are split roughly into these age groups: 

  • Micro – 1-2 years old
  • Mini – 2-5 years old
  • Junior – 5-9 years old
  • Youth – 9-12 years old
  • Teen Parkour – 13-15 years old

However, don’t take this as iron-clad! We know better than most that kids develop at very different speeds, and sometimes an 11 year old might be ready to jump into the Youth Class, etc. We generally have a ‘porous’ border of one year either way between the classes, and very quickly our coaches will be able to recommend which class your young mover would benefit the most from.

No, you do not need an induction, you can simply start booking classes straight away! Most of our classes are suitable for all levels of experience and ability, except for the ‘Experienced Classes’ in each age group, which are accessible only to those kids who have achieved the third level, or ‘Animal’ Rank in our curriculum.

We only offer memberships however we offer a trial option for first timers:
 
4 classes for £50 over 4 weeks. 
 
Just click on the class you want to book into and click “Book Trial”

There’s a simple solution; you just need to create a Family Account. 

1) Access our booking system and create account

2) Click on your profile and scroll down to ‘Family Account’

3) Click on ‘Add child’ and enter their details there 

4) Confirm and click on their name – you will then be able to book a class in their name. 

5) If you are booking more children, please repeat the same process for each child. 

6) Any issues please email us and we will help you with the process!

Whatever they are comfortable moving in.

We recommend sports or fitness clothing, anything light and non-restrictive, and basic trainers or running shoes. PArt of the School is designed to be ‘shoe-free’ in order to strengthen young feet and enable soft floor activities such as acrobatics. 

Yes, we love throwing parkour parties! Just fill out the contact form in the footer and let us know the date you’d like and our team will get back to you very swiftly. 

There is free parking available in the Central Harbour area on the weekends and the School is easily accessible via public transport links – South Quay on the DLR and Canary Wharf on the Underground Jubilee Line. We are very easy to get to!

We have a strict ‘no food’ policy in the venue, and encourage children to bring only water to drink.

Kids operate and learn far better without a sugar rush, and nothing is better to rehydrate with than water. If they bring a bottle, they are more than welcome to  fill it up as often as they want at the venue. 

Our address is:

The Parkour School, Ostro Tower, 31 Harbour Way, London E14 9ZP

We are a few minutes walk from Canary Wharf Underground Station or just 100 metres from South Quay DLR station.

We are firmly committed to providing a quality teaching, learning and assessment service to our customers and we pride ourselves on our ability to achieve high levels of customer service. That said, we also recognise that one of the key ways in which we can continue to improve our service offering is by listening and responding to the views of our customers.

This policy is designed to provide our customers, potential customers, or any person working with us, with a fair and equitable means of making a complaint.

In cases where the complaint specifically relates to the outcome of an assessment, the customer is advised to follow refer to the Appeals Policy.

When handling complaints about our products or services, we seek to:

1. treat all complaints as clear expression of dissatisfaction with our service which calls for a response.

2. treat all complaints seriously whether it is made in person, by telephone, by letter, or by e-mail.

3. deal with complaints promptly, politely and, where appropriate, informally (for example, by telephone).

4. respond in the right way – for example, with an explanation, or an apology where we have got things wrong, or information on any action taken etc.

5. learn from complaints, use them to improve our service, and publish information on complaints – for example, in our Departmental Report.

Making a Complaint:

If you wish to make a formal complaint about any of our products or services then you should do so in writing by way of email or letter. We are also happy to receive complaints by telephone if you feel you would rather speak to us directly. Confidential Parkour Generations Ltd

Any written correspondence should be titled ‘Customer Complaint’ and include a contemporaneous account of the events surrounding your complaint.

If the complaint pertains to a particular member of staff, please provide the appropriate details, including any evidence to support your complaint.

In order to ensure that we can conduct a reliable and robust investigation, please ensure that you submit your complaint within 30 days of the incident which fell short of your expectations. While we as a company will investigate all complaints thoroughly, this time frame will enable us to ensure that the information we gather during the investigation process is as accurate as it can possibly be.

Yes, but only during our regular Class Hours.

Contact us via +44 (0)7491 977 883 or email us on kids@parkourgenerations.com

Refund policy: Due to the logistics involved with organising and hosting workshops/events, there is a strict no-refund policy unless the workshop/event has been cancelled. Registered candidates that have a valid reason (medical or personal emergency) can contact the organiser with at least 1 weeks notice to have their registration transferred to another workshop/event of equal or less value (minus a £10 admin fee) or pay the difference to upgrade to a workshop/event of higher value (minus a £10 admin fee).

Parkour School Members that have a valid reason (medical or personal emergency) can contact the organiser with at least 24 hours notice to have their registration transferred to another workshop/event of equal or less value (minus a £10 administrative fee) or pay the difference to upgrade to a workshop/event of higher value (minus a £10 administrative fee).
Of course we understand things happen so we are always going be understanding if you are a few minutes late. However if you are more than 15 minutes late this will be recorded by our team. If you are late to pick up your child more than 3 times then Parkour Generations reserves the right to charge £10 for the first 15 minutes and £5 for every 5 minutes thereafter. This is to cover the costs of the coaches time.
 
Children will never be left alone nor allowed to walk home alone without written consent. 
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